FAQ

Are you the official store of the brands you sell?

No. GlowLibres is an independent reseller based in Paso de los Libres. We are not affiliated with or endorsed by the brands we sell.

Is everything in the shop in stock?

Yes. We only list products we physically have in Paso de los Libres. Stock updates automatically when an order is placed.

How does pickup work?

After you order, we message you on WhatsApp to confirm the pickup address and time. Pickup is free.

Do you deliver?

Message us on WhatsApp before ordering and we will tell you whether we can deliver to your address and what it costs.

How can I pay?

You pay when you pick up your order. More payment options are coming soon.

Can I cancel or return a purchase?

Yes. You have 10 calendar days from receiving your order to cancel the purchase. See Returns & Exchanges for details.

I have a question about a product.

Message us on WhatsApp from any product page and we will help you choose.

Chat on WhatsApp
Chat on WhatsApp